Returns, refunds & cancellations
If something is wrong with your gift, tell us promptly. This guide explains when to contact us and what information helps us review your request.
Received an item in poor condition?
Contact Giftflys with your order number, a description of the issue and clear photos of the item and packaging.
There are no additional delivery charges for substitute items provided as a replacement under this policy. Contact support before arranging a return so the team can explain the next steps.
How to request help
- Gather your order details
Have your order number, delivery date and recipient details available.
- Explain the issue
Tell us which item is affected and attach photos where relevant.
- Contact our team
WhatsApp +92 341 277 8773 or email sales@giftflys.com. Our team will review your request and explain the applicable resolution.
Cancelling an order
Please contact support immediately if you want to cancel. Cancellation requires confirmation from our team.
Check the refund amount before cancellation
Contact support with your order number as soon as possible. Our team will confirm whether cancellation is available and explain any applicable deduction, the approved refund amount and the processing time before you proceed.
When only part of an order is missing
If your order contains multiple items and some are not delivered, the amount corresponding to the undelivered goods or services will be refunded. Share the order number and the missing items with our team so they can review the delivery.
Related order information
For payment guidance, visit Payments. For recipient details and destination availability, read Shipping & delivery.