FREQUENTLY ASKED QUESTIONS
Q: What are the benefits of having an account on Giftflys.com?
A: By creating an account on Giftflys.com, you can enjoy numerous benefits. You will receive special offers and discounts via email, and you only need to enter your delivery address once, as we will save it on our site for future use. You can also easily track your orders and view your order history.
Q: What information do I need to provide when placing an order on Giftflys.com?
A: To place an order on Giftflys.com, you will need to provide your billing details, including your name, address, email address, and contact number. You will also need to provide the recipient’s name, contact number, complete delivery address, greeting message, delivery date, and sender’s name for the shipping details.
Q: Can I place an order on Giftflys.com over the phone?
A: Yes, you can place an order on Giftflys.com over the phone.
Q: Is same-day delivery possible on Giftflys.com?
A: Yes, we offer same-day delivery for certain products such as cakes, flowers, chocolates, mithai, fruits, and food meals. Same-day delivery is available in major cities like Karachi, Islamabad, Rawalpindi, Lahore, Faisalabad, Multan, Peshawar, and Hyderabad. However, please read the disclaimers given in the product description before confirming your order. The cutoff time for same-day delivery is 11 am PST, but you can still contact our customer service if you miss the cutoff time and wish to send gifts on the same day.
Q: Is same-day delivery free on Giftflys.com?
A: No, there is a minimal charge for same-day delivery. If you require urgent delivery with an extremely brief time window, an additional charge may apply depending on the selected item.
Q: Does Giftflys.com offer time-specific delivery?
A: Yes, we offer time-specific delivery for certain products and major cities like Karachi, Islamabad, Lahore, Rawalpindi, Hyderabad, Faisalabad, Multan, and Peshawar. There is an extra charge for time-specific delivery, and orders for time-specific delivery will be accepted one day prior to delivery.
Q: Does Giftflys.com offer midnight delivery?
A: Yes, we offer midnight delivery for certain products, but only in Karachi, Islamabad, Lahore, and Rawalpindi. There is an extra charge for midnight delivery, and orders for midnight delivery will be accepted one day prior to delivery.
Q: Is there a specific delivery time frame?
A: Yes, our standard delivery hours are from 10:00 AM to 8:00 PM, except for time-specific or midnight deliveries. Standard time deliveries are free of charge.
Q: What should I do if my order is not delivered on the requested time and date?
A: In case of any delay, please contact our customer service via email or call for assistance.
Q: What if the recipient receives the wrong gift?
A: We have a separate Operations and QA department to ensure on-time error-free deliveries. However, if the recipient receives the wrong gift, please do not use it and contact us via email or call (listed online).
Q: What happens if the recipient refuses the delivery?
A: If the order is for perishables (or in some cases, non-perishables) and the recipient refuses to accept it, the order will be considered complete and the gift will be donated to a reputable charity trust. There will be no refund for such orders.
Q: What is your refund and cancellation policy?
A: We accept cancellation requests within 12 hours of placing an order, and after cancellation, the billing amount will be credited to your account within 8-10 working days.
Q: How long after placing an order can I cancel it?
A: If you do not inform us within 12 hours of placing your order, we will not be able to cancel it.
Q: Can I track the status of my order?
A: Yes, order tracking is available. You can track your order by logging into your account or by email or call.
Q: Can I send a gift anonymously?
A: In some cities, we offer anonymous delivery, but you need to contact us before placing the order.
Q: Can I change my shipping details after placing an order?
A: Yes, you can change any details in your order by sending an email or calling us, but changes will be made only if you contact us within 12 hours of placing the order.
Q: Can I change the sender’s details after placing an order?
A: Yes, you can change the sender’s details if you contact us within 12 hours of placing the order. Once the order is dispatched, changes are not possible.
Q: Can I change the product in my order?
Ans: Yes, you can change the product in your order by contacting us via email or phone call immediately after placing the order. Please note that changes can only be made within a certain time frame (usually 12 hours).
Q: What payment options are available at Giftflys.com?
We accept the following payment options:
- Credit/debit card
- Bank deposit
- Net banking
- Western Union
- Easy Paisa
- Cash collection before delivery (in major cities)