Frequently Asked Questions

Creating an account makes your gifting experience faster and more convenient. You’ll receive exclusive offers and discounts via email, your delivery addresses will be saved for future orders, and you’ll be able to view your full order history and track active orders – all in one place.

You’ll need to provide two sets of details:

Your billing information: full name, address, email, and contact number. Recipient’s details: full name, contact number, complete delivery address, preferred delivery date, a greeting message, and the sender’s name.

Absolutely. You can call or WhatsApp us at +92 341-2778773 or +92 301-1022575 and our team will help you place your order directly.

Yes, anonymous delivery is available in select cities. Please contact us before placing your order so we can confirm availability for your delivery area.

We deliver to major cities across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and Hyderabad. Our delivery network continues to grow — contact us if you’re unsure about your city.

Our standard delivery window is 10:00 AM to 8:00 PM, Monday through Sunday. Time-specific and midnight deliveries are available at an additional charge.

Yes! Same-day delivery is available for selected products including cakes, flowers, chocolates, mithai, fruits, and meal deals in major cities. The cutoff time for same-day delivery is 11:00 AM (PKT). If you’ve missed the cutoff, contact us directly — we’ll do our best to accommodate your request.

Same-day delivery comes with a small additional charge. For extremely urgent orders with very short time windows, an extra fee may apply depending on the product and location.

Yes, we offer time-specific delivery in Karachi, Lahore, Islamabad, Rawalpindi, Hyderabad, Faisalabad, Multan, and Peshawar. An extra charge applies, and orders for time-specific delivery must be placed at least one day in advance.

Yes, midnight delivery is available in Karachi, Lahore, Islamabad, and Rawalpindi. As with time-specific delivery, an additional charge applies and orders must be placed at least one day before the desired delivery date.

If your order hasn’t arrived by the expected time, please contact our customer service team right away via WhatsApp, phone, or email. We’ll investigate and update you as quickly as possible.

If a recipient refuses to accept a perishable item (such as a cake, flowers, or food), the order will be considered fulfilled and no refund will be issued. Refused perishables will be donated to a charitable organization on your behalf.

Contact support immediately with your order number to request cancellation. Our team will confirm whether cancellation is possible and explain the applicable deduction, refund amount and processing time before proceeding. See our returns and refunds guide.

Yes, changes to delivery or recipient details can be made within 12 hours of placing your order. Once the order is dispatched, changes are no longer possible. Contact us as soon as possible via email or WhatsApp.

Product changes can be made within 12 hours of placing your order, subject to availability. Please contact us immediately after placing your order if you’d like to swap a product.

Yes, sender details can be updated within 12 hours of placing the order. Once dispatched, this can no longer be changed.

We offer a variety of payment options for your convenience:

• Credit / Debit Card (via PayPal)
• Bank Transfer / Net Banking (UBL)
• JazzCash
• EasyPaisa
• UnionPay

For full payment instructions and account details, visit our Payments page.

Yes. All online transactions are encrypted and processed through secure, trusted payment gateways. We do not store your card or banking details on our servers.

Check the final total and currency displayed at checkout before paying. You can order from anywhere in the world for delivery within Pakistan. Follow the instructions for your selected payment method or contact support for help.

Yes! You can add a personalized greeting message during checkout. Simply fill in the “Greeting Message” field with whatever you’d like written on the card accompanying the gift.

Yes, we have a wide range of personalized gifts including custom mugs, cushions, LED frames, and more. Browse our Personalized Gifts section to explore all available options.

We have a dedicated Operations and Quality Assurance team to ensure every order is accurate. However, if the wrong item is delivered, please do not use or open it and contact us immediately via email or phone. We will arrange a replacement as quickly as possible.

Yes, order tracking is available. You can log into your Giftflys account to check your order status, or contact our team via email or WhatsApp for a real-time update.

We’re available through multiple channels:

📱 WhatsApp / Call: +92 341-2778773 | +92 301-1022575 📧 Email: sales@giftflys.com 🕙 Hours: Monday–Sunday, 10:00 AM – 8:00 PM (PKT)